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Graphics

When to Upload Art
At what point in the process should I upload my art?

You can upload art at any time during the order process using our Art Upload Link. Just be sure to include your contact information and the same company name that the order is placed under. Once your order is placed, we would need your art uploaded to move forward.

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Design Time
How long will it take to design my booth or proof my art?

If you are uploading print-ready art, we ask for (1) business day to proof. If you are wanting us to help with the design of your display, we typically ask for (1-7) business days depending on the complexity of the design.

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Upload Art
Where do I upload my art?

Please use our Art Upload Link to complete your upload.

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Art File Types
What file type should I upload my art in?

As stated in our Art Guidelines, we prefer final artwork to be sent in PDF, Ai, EPS or a PSD file, although we do accept high-resolution image files, as well as Adobe Indesign. Please note that Indesign files require that you also send the linked elements. Please also note that modifications to Flattened PSD files and Image formats such as JPEG, PNG, and TIFF are very limited.Ai, EPS, or PSD files.

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Art Resolution
What resolution should my art be?

As stated in our Art Guidelines, the DPI of your images when placed on our templates should be a minimum of 72 DPI and a maximum of 150 DPI. Some of our templates have been created at half scale so that they are compatible with Photoshop and Illustrators maximum canvas size. For templates that are designed at half scale, you need to double the DPI to a minimum of 200 DPI. A good way to double check the DPI of your embedded images is to zoom in to your artwork at 100% .

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Graphic Templates
Where do I find the graphic templates for my display?

Templates are located in the “Download Graphic Template(s)” drop down box directly beneath the main product renderings on each product page.

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Graphic Design + Cost
Does MODdisplays offer graphic design services? If so, how much does it cost?

Yes, we have a full in-house design team that works exclusively on display designs. If you need our team to help create and layout your display design, we charge a simple $100.00 Flat Fee per order. To be clear, this includes all of the displays in your order. If you already have your design ready and set to our templates, there is no charge for us to proof your art.

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Order Process

Payment
What payment options are available?

We accept all major credit cards as well as check or wire transfer. If you have a question regarding payment for your order, please feel free to contact your sales representative, call our sales team at 877.663.3976, or email us at Sales@moddisplays.com.

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Ordering
How can I order a display?

You can order your display through the website, over the phone (877.663.3976), or through email (Sales@moddisplays.com).

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What To Expect
How does your order process work?

(If you would like a quote to start, please call 877.663.3976 or email Sales@moddisplays.com)

  1. The order process starts when you place an order over the phone, through email, or on our website (Please Note: Uploading art does not place an order)
  2. One of our sales staff will send you a sales order, confirm shipping information, in-hand dates, display information, etc.
  3. If ordering a display with a graphic, your project will be assigned to one of our in-house designers who will send you an introduction email
  4. If you are uploading print-ready art, the assigned designer will review the art and send digital proofs or mention needed corrections. If we are laying out your design, the assigned designer will review the Designed For Success (DFS) form you fill out and reach out to you with digital proofs or questions. In both scenarios, final art must be approved by the client through an email to the MODdisplays designer
  5. Once art is approved and payment is made, MODdisplays will send the order into production
  6. After production, MODdisplays will send you a tracking email detailing tracking information for all pieces of the order
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Display Information

Dye Sublimation Graphics
I see most of your graphics are printed using dye sublimation, what is that?

“The process is distinctive in that it creates graphics by using inks – disperse dyes – in their gas form. First, graphics are printed onto transfer paper. Using a heat press, the transfer paper is then placed on the item you’re decorating. The heat allows the dried inks on the transfer paper to turn from a solid form into gas and penetrate the polyester fabrics.

When heated, the polymers in the polyester encourage the inks to bond, which creates permanent graphics that are fully embedded into the material.” Courtesy of  “Everything You Need to Know About Dye Sublimation Printing”

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Damaged or Defective
What if my order arrives damaged or defective?

Please see our Returns and Exchange section for more information. If your product arrives damaged due to manufacturing defects we will fix or replace your product at no cost to you. If your product is damaged or defective, please call 1.877.663.3976 within 3 business days of receiving the product to request a return authorization number. Packages returned to our location or our supplier's warehouses without an authorization number will be refused upon delivery.

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Returns/Exchanges
What is your return and exchange policy?

As stated in our Returns and Exchange section, There is a 15% restocking fee for returned items that are not damaged. The customer is responsible for all shipping costs and the restocking fee unless the product is damaged or defective. Please contact us within 7 days if you intend to return any item to our store. Many of our items are not eligible for this returns policy, such as custom-printed graphics or made-to-order exhibits. Items returned to us after 7 days will not be accepted.

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Warranty
What type of warranty comes with my display?

As stated in our Returns and Exchange section, many of our products carry lifetime warranties against manufacturing defects and almost all carry at least a limited one year warranty. Please check the product description of the specific product for more detailed information about the returns policy and/or warranty information for that product. Individual product warranty information for each display is located in the “Additional Documents” area of the “View instructions, Videos, and Additional Resources” drop-down section on each product page.

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Graphic Cleaning
How do I clean my graphics?

Most of our fabric graphics are machine washable. Just be careful to either air dry use a very low tumble setting. Additionally, all the fabric graphics can be dry cleaned. Please see the Fabric Care Instructions document for you specific graphic. This form is located under the “View Instructions, Videos, and Additional Resources” drop down tab on each product page.

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Custom Display
Do you have the ability to create custom displays and layouts?

Yes, we do this all the time for our customers. Please feel free to call our sales team at 877.663.3976 or email your idea to Sales@moddisplays.com.

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Shipping

My Shipping Account
Can you ship using my UPS/FedEx Account?

Yes, shipping on your account is not a problem at all. If you would prefer to use your account, please contact your sales representative, call 877.663.3976, or email Sales@moddisplays.com. See more about this topic on our MODdisplays Shipping page.

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Ship From Address
Where do your displays ship from?

We work with production teams all over the United States. Where your display will ship from depends on what display you are ordering. In addition to our production teams in the U.S., we also work with a print team in China. Most individual product pages will list the ship from address in the “Shipping” area of the “Product Details” section.

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International Shipping
Do you ship Internationally?

Yes, we do ship internationally. As stated on our MODdisplays Shipping page, UPS is our default carrier, and MODdisplays will ship your package anywhere in the world as long as UPS visits your country. We have shipped trade show exhibits and accessories to a number of different locations, but we most commonly ship within the United States, Canada, Great Britain, and France.

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Shipping to Canada
Do you ship to Canada?

Yes, we ship to Canada often. We have made this process very simple by eliminating the need to pay duties and taxes at time of delivery. On the sales order, or in the cart, we charge a standard 10% fee to ship to a Canadian address. We will ship the package on our UPS account and pay all duties and taxes on your behalf. This means we can ship your booth to an event, a hotel, your office, or home and the receiver will never have to pay anything at time of delivery.

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Turn-Around Time
How long does it take to receive my display?

Many of our displays can deliver to the contiguous U.S. within (5) business days of art approval and payment. Extrusion based displays such as XVline and Exhibitline can take (5-7) business days to deliver, depending on your location and the size of the display. Truss displays generally deliver in (8-12) business days. We list the turnaround time for each display on the individual product pages in the “Product Details” section found in the middle of the page as you scroll down.

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