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If your product arrives damaged due to manufacturing defects we will fix or replace your product at no cost to you. If your product is damaged or defective, please call 1.877.663.3976 within 3 business days of receiving the product to request a return authorization number. If you are missing any items in your shipment, please call 1.877.663.3976 within 3 business days of delivery. If any part of your order was not delivered, please call 1.877.663.3976 within 3 business days of the agreed up in-hand date. Packages returned to our location or our supplier's warehouses without an authorization number will be refused upon delivery.
If your product arrives damaged due to a shipping company's mishandling, your shipment is insured by that carrier and we will do our best to expedite the claim and rectify the situation. While we will strive to help our clients in any way possible, we do not necessarily accept any expedited shipping charges incurred in shipping out replacement products or repairs.
Once a shipment is in the possession of a third-party shipper and the tracking information is provided to the client, it is the responsibility of the client to monitor that shipment and delivery. MODdisplays does not actively monitor all shipments once they are with a third-party shipper. If a concern arises, we ask the client to alert us immediately or within 1 business day of the expected delivery date so we can work with the third-party shipper on a quick and reasonable solution.
Nearly all of our products carry a limited one year warranty. Please check the product description of the specific product for more detailed information about the returns policy and/or warranty information for that product. Please note that photos of the items in question are required unless otherwise stated by MODdisplays.
Hard shipping cases and flooring have a limited warranty against damage or manufacturer defects at the time of the initial delivery. We ask to be notified within 3 days of the initial delivery to complete a warranty claim. After 3 days or If the product is used during those 3 days, the warranty will not apply.
There is a 15% restocking fee for returned items that are not damaged. Customer is responsible for all shipping costs and the restocking fee unless the product is damaged or defective. Please contact us within 7 days if you intend to return any item to our store. Many of our items are not eligible for this returns policy, such as custom-printed graphics or made-to-order exhibits. Items returned to us after 7 days will not be accepted.
Our goal is to have satisfied customers who receive products that exceed their expectations. So if you have any questions or concerns, please feel free to contact us. Also, we understand the fast pace, deadline-driven nature of this industry and will strive to move the process of replacements or exchanges in a timely manner, keeping in mind your show dates.